Overview
At TEKKOAUTO, your satisfaction is our top priority. We want you to be completely confident in your purchase. If you are not fully satisfied with your order, we’re here to help with easy returns and prompt refunds.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unused, uninstalled, and in its original condition.
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Include all original packaging, parts, and accessories.
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Be returned within 30 days of the delivery date.
Items that have been used, damaged, or modified after delivery cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
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Products purchased on clearance or final sale.
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Customized or special-order parts.
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Items that show signs of installation, wear, or tampering.
Return Process
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Contact Us:
Email us at [email protected] with your order number, item details, and reason for return. -
Receive Authorization:
Our team will review your request and provide a Return Authorization (RA) number and return instructions. -
Ship the Item:
Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable, except in cases where we made an error with your order.
Exchanges
If you received a defective or incorrect item, please contact us at [email protected] within 7 days of delivery. We’ll gladly arrange an exchange or replacement at no additional cost.
Damaged or Missing Items
If your order arrives damaged or incomplete, please report it to us within 48 hours of delivery. Include photos of the damaged packaging or product so we can resolve the issue promptly.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
📧 [email protected]