Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days within the continental U.S. Shipping times may vary depending on your location and the shipping method selected at checkout.
To create an account, click the “Sign Up” or “Create Account” link at the top of our website. Fill out your basic information and follow the prompts. Once completed, you’ll be able to view your order history, save shipping addresses, and manage your details easily.
You can update your shipping address by logging into your TEKKOAUTO account and editing your profile information. If your order has already been placed, please contact us immediately at [email protected] — once your order ships, we cannot modify the address.
After your order ships, you’ll receive a shipping confirmation email containing a tracking number and carrier link. You can use this link anytime to check the latest delivery updates.
No. For your security, TEKKOAUTO does not store or have access to your full credit card details. All payments are processed through encrypted, secure payment gateways that meet the highest PCI compliance standards.
Sales tax is applied based on local state and federal regulations. The final amount, including any applicable tax, will be shown at checkout before you confirm your order.
Currently, TEKKOAUTO ships within the United States. For international shipping inquiries, please contact us at [email protected], and we’ll be happy to discuss possible arrangements.
Whenever possible, we ship all items together in one package. However, larger or multi-item orders may arrive in separate shipments for faster delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused and uninstalled items in their original condition. To start a return, please contact us at [email protected] for a Return Authorization and further instructions. For full details, visit our Refund and Returns Policy.
We’re very sorry for the mix-up! Please email [email protected] with your order number and photos of the item received. We’ll arrange a replacement or return as quickly as possible.
If your order arrives damaged, please contact us within 48 hours of delivery. Send clear photos of the damaged item and packaging to [email protected]. We’ll review your case and send a replacement or refund promptly.
Once your return is approved, you’ll receive a Return Authorization (RA) email with the correct return shipping address and instructions. Please do not send items back without authorization, as they may not be processed.
You can reach our customer support team anytime by emailing [email protected]. Our representatives typically respond within 24 business hours.
Please contact us immediately at [email protected] with your correct address. If your order hasn’t shipped yet, we’ll update it for you. Once it’s dispatched, we unfortunately cannot change the delivery address.
We process orders quickly, but if you need to make a change or cancel your order, please email us at [email protected] within 12 hours of placing your order. After that, the order may already be in fulfillment and cannot be changed.
In most cases, yes. If an item is temporarily out of stock, you may be able to pre-order it by contacting us at [email protected]. We’ll notify you when the item is restocked and provide an estimated shipping date.